AI Receptionist

Ausgentic AI ("we", "our", or "us") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how information is collected, used, stored, and disclosed when you use the AI Receptionist, a software-as-a-service (SaaS) product operated by Ausgentic AI, a division of AusBiz Consulting Pty Ltd ("Service").

By accessing or using the Service, you agree to this Privacy Policy.

1. About Us

Product: AI Receptionist
Business Unit: Ausgentic AI
Legal Entity: AusBiz Consulting Pty Ltd
Country of Incorporation: Australia
Registered Office: Sydney, Australia

2. Information We Collect

We collect personal information only where it is reasonably necessary to operate, deliver, and improve the Service.

2.1 Information You Provide

This may include:

Name
Email address
Phone number
Business or organisation details
Account and authentication information
AI receptionist configuration data
Support requests and communications

2.2 Interaction and Conversation Data

The Service enables interactions via chat-based conversations and phone calls. We may collect:

Call metadata (such as date, time, and duration)
Message or conversation content, only as required to deliver the Service

Transcripts are used to:

Deliver the Service
Enable conversation continuity
Support customer review and operational use
Improve reliability and system performance

We do not intentionally collect sensitive personal information unless explicitly required and configured by the customer.

2.3 Automatically Collected Information

When you use the Service, we may collect:

IP address
Device and browser information
Usage data and interaction logs
Time stamps and system activity logs
Error and diagnostic data

3. How We Use Information

We use information to:

Provide and operate the AI receptionist
Process and manage conversations
Maintain and improve Service performance
Provide customer support
Ensure security and prevent misuse
Meet legal, contractual, and regulatory obligations

We do not sell personal information.

4. AI and Automated Processing

The Service uses artificial intelligence and automated systems to generate receptionist responses.

Conversation transcripts may be processed by AI models
Data is used strictly for service delivery and system improvement
Customer data is not used to train public or unrelated AI models

Processing occurs only within the scope of providing the Service.

5. Third-Party Integrations

The Service integrates with third-party providers, including:

Telephony services
Cloud infrastructure providers
AI and language model providers

These providers process data only on our instructions and are subject to contractual confidentiality and data protection obligations.

6. Data Retention

We retain personal information and transcripts:

For as long as necessary to provide the Service
For operational, security, and compliance purposes
Unless a lawful deletion request is received or retention is legally required

Retention periods may vary depending on customer usage and legal obligations.

7. Data Security

We implement reasonable technical and organisational measures to protect information, including:

Access controls
Secure infrastructure
Restricted internal access

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have rights to:

Access your personal information
Request correction of inaccurate data
Request deletion of data (subject to legal limits)
Object to or restrict certain processing

Requests can be made using the contact details below.

9. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on our website with a revised "Last updated" date.

11. Contact Information

For privacy-related enquiries or requests:

Email: privacy@ausgentic.com